Refund policy
⚔️ Gilded Goblin Return & Refund Policy 🛡
At Gilded Goblin, every brush is crafted to feel like a relic worthy of your craft. We stand behind the quality of our tools, but we also understand that sometimes things don’t work out. Here’s how our return and refund process works:
🕑 Return Window
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You may request a return within 30 days of delivery.
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To qualify, items must be unused, in their original packaging, and in the same condition as received.
🎁 Non-Returnable Items
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Used brushes, opened brush sets, or items showing signs of wear cannot be returned for hygiene and quality reasons.
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Gift cards, discounted final-sale items, and digital products are non-refundable.
🔄 Exchanges
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If your item arrives damaged or defective, we will happily replace it at no extra cost.
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To speed things up, please include a clear photo of the issue when you contact us.
💰 Refunds
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Once your return is approved and inspected, we’ll issue a refund to your original payment method within 5–7 business days.
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Shipping costs are non-refundable (unless the return is due to our error).
📬 How to Start a Return
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Email us at gilded.goblin2025@gmail.com with your order number and reason for return.
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We’ll provide instructions and, if applicable, a return shipping label.
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Pack the item securely and ship it back within 7 days of receiving return approval.
Our Promise
We want every goblin, wizard, and adventurer in our guild to feel confident wielding our tools. If you ever have concerns, reach out—our fellowship will do its best to set things right.